Delivery promise

The promise right now

Delivered in 8 to 14 business days. The promise depends on how we are able to fund orders, and it changes only when we can do better:

• Launch pre-order: orders ship from a stated date, and all are released together when our first payout lands.
• Standard: delivered in 8 to 14 business days. Your order goes to our supplier on the business day the payout containing your payment lands.
• Faster: delivered in 5 to 12 business days, once our own reserve can cover orders without waiting for a payout.

Where we deliver

We deliver to the 48 contiguous US states, from US warehouses. Orders do not cross a border. Alaska, Hawaii and US territories cannot be served. If an order for one of them reaches us, we hold it and offer a full refund the same business day.

Tracking and updates

We send you the carrier and tracking number within 4 hours of our supplier reporting dispatch. You are told when we place your order with the supplier, when it ships, when it is delivered, and at any hold. Stripe sends your payment receipt.